US and Canada Shipments only: Our mission is to get you as many products we offer on our website as fast as possible. We source from various exclusive importers to deliver some of the hard-to-find, unique quality products and brands. If we don't have a product on hand, we will purchase them from selected retailers or have them shipped directly from our import partner.
We ship to Canada. However, any applicable duties, taxes and custom processing fees by the shipping carrier will have to be paid by the customer. In general, shipments under $20.00 customs value are duty free. It may be advantageous to order multiple packages at smaller values. As a rough estimate, you may have to pay 15% of the purchase value in duties and fees. Please call toll-free 1-800-881-6419 for more information or search for Canadian Duty Calculators online.
APO/FPO Shipments: Shipments to an APO/FPO address must be sent via standard shipping and cannot be guaranteed to arrive by a specific date. These orders may take up to 14 business days to be delivered. Some food products may not be suitable for APO/FPO shipments.
International Shipments: At this time, we do not ship internationally (outside the United States or Canada) unless we have been contacted via telephone for a shipping quote. Please contact us at 1-800-881-6419 for a shipping quote.
Time to pack and ship: It usually takes 3-4 business days to pack an ship. Depending on the availability of supply, your order may ship the next day or in a week or two, whatever time it takes to procure the items. If you need your order right away, please select next day or two-day delivery services and send us a quick note after check out.
Pre-Orders: Many of our products are seasonal and available only in limited quantities (for example, German Christmas goodies or new product introductions). Before we have physical inventory in our warehouse, these products can be pre-ordered, which guarantees that you'll have the for the season. Please note: pre-orders have to be placed separately. if your order contains everyday and seasonal (pre-order) items (for example, sausages and Christmas gingerbreads), we will ship your order when all products are in stock. If you need the everyday items sooner, please let us know and we'll refund the pre-order. You can then place a new order for the seasonal items.
Choice of Shipping Service: Our website offers many choices of USPS, UPS or Fedex delivery services. Depending on your choice of service and the shipping destination, your package may arrive within 1-5 days. We are located on the East Coast, in the Washington DC area. So, shipments to California will take anywhere between 3 business days (USPS Priority Mail) to 5 business days (Fed Ex or UPS). We reserve the right to choose the most reliable and cost effective shipping carrier, even if you selected a different carrier during checkout. For example, we may choose to ship with USPS, even if you selected UPS as a carrier for perishable items.
During peak season, usually the fourth quarter of a year, order picking, packing and shipping may take a little longer, between 4-5 business days.
Product Pictures: Manufacturers frequently change the package design and even the name of a product, even if the product inside does not change. So, what we show on the website may not always or necessarily reflect the most current appearance of the product, although we are doing our best to keep up and give you the most accurate description and picture. We do not refund any payment for products with packaging design and/or product names that are different from what is shown on the website.
Out of stock items: Not all of the products offered in our web shop are available at all times. Some products may be out of stock for just a few weeks, others will not be imported for a while. We do not automatically indicate on our website when items are out of stock at our warehouse, because we sometimes buy them from other retailers to complete an order. We reserve the right to replace out-of-stock products with similar products from the same manufacturer that are of equal or higher value, or issue a partial or full refund of the order, without prior notification. We don't ship back orders free of charge.
During the warm weather season (May to October), we only ship perishable items on Monday, Tuesday or Wednesday to ensure that your order arrives the same week we ship. We do ship heat sensitive items, such as chocolates, frozen sausages or pretzels, during summer with ice packs and in thermal insulation packs. A small surcharge will be applied at checkout. Based on our experiences, these items will arrive undamaged. However, we cannot guarantee that chocolate won't melt during the transport and we do not provide refunds in these cases. At certain times (during inclement weather situations (for example), we may delay the shipment, rovide a store credit or a refund.
Orders may ship in multiple boxes and arrive separately. We take great care to ensure that your products arrive in good condition.
A flat 9.65% charge is added to an order to offset variations in handling, packing, shipping or product sourcing costs (when we have to procure products from retailers or multiple distributors), as well as local taxes.
Minimum Order for purchase of individual items is $25.00.
Coupon codes, that we offer from time to time, can be redeemed at checkout to reduce the overall cost of the purchase. Usually, coupon codes can only used once during a calendar year. We do not accept coupon codes for Wholesale Purchase or Special Deals.
Receipt of Product: please use a ship-to address where someone will be available to accept the package at the time of delivery (home or business). Only USPS ships to P.O. Box addresses. If you or your gift recipient is not present at the time of delivery and damage occurs (i.e. melting, breakage or theft) as a result of delay in claiming the package, we accept no responsibility.
Damaged products: Some of the products in our assortments such as sausages or jams) come in glass jars and may break during delivery. We make any effort to pack our shipments as secure and tight as possible, but cannot guarantee that a breakage will not occur. If you receive damaged products, please take a photo and send it to firstname.lastname@example.org immediately after you discovered the damage (within 12 hours). We will re-ship the damaged item or issue a refund.
Returns Policy: All purchases are final. Please check your order carefully.
We are committed to your satisfaction, and make every effort to pack your order carefully to arrive in good condition. You have a right to expect that our products will be delivered to you as described on our site.
We do not offer store credits or refunds when:
- Products were delivered intact and as described, but don't match the personal taste of the recipient.
- The person ordering provided an incorrect shipping address.
- The person ordering selected products or quantities in error.
- The person receiving the order was not available when the order was delivered.
- The problem was not reported within 7 days of delivery.
- Errors due to fraudulent orders
The Taste of Germany.com will not refund shipping and handling fees for any orders.
If you have any questions or concerns about your order , please contact us by email or call 1-800-881-6419.