We do ship heat sensitive items during summer and on warm days in thermal insulation and with ice packs (either free of charge or adding a small surcharge during checkout). In most cases, based on many years of experience, the products will arrive just fine at the destination within 1-2 days of shipping time.
However, we do not guarantee that our perishable items won't thaw, warm or melt during the transport. This is especially true when packages are not taken immediately into the house when they are dropped off by the chosen carrier.
Please note: We will not refund or ship replacement products for any orders with perishable products.
If you do not want to take any risk, please purchase our special perishable shipping case and choose Fed Ex "Next Day Delivery" as your shipping options. Incremental costs will apply.
During the warm weather season (May to October), we only ship perishable items on Monday, Tuesday or Wednesday to ensure that your order arrives the same week we ship and packages won't sit in hot warehouses over the weekend.
During times of severe weather situations (hurricanes, blizzards, severe thunderstorms) we may delay shipments to the affected regions until the weather has normalized.