- Shipping & Returns
Shipping & Returns
US and Canada Shipments only: Our mission is to get you as many products we offer on our website as fast as possible. We source from various exclusive importers to deliver some of the hard-to-find, unique quality products and brands. If we don't have a product on hand, we will purchase them from selected retailers or have them shipped directly from our import partner.
Time to pack and ship: It usually takes 2-3 business days to pack an ship. We use USPS, UPS or Fedex Ground and our packages usually arrive within 1-5 days depending where you live. We are located in Washington DC, so orders from California will take up to 5 shipping days, depending on your choice of carrier.
During peak season, usually the fourth quarter of a year, order picking and packing may take longer, between 3-4 business days. Shipments may take la little longer, depending on availability of products and fulfillment by our import partners.
Orders may ship in multiple boxes and arrive separately, as is standard for gift box orders. We take great care to ensure that your products arrive in good condition.
Shipping costs, as well as a flat 9.65% charge (labeled as "Taxes" on the invoice) to offset cost variations for handling, sourcing from different suppliers and retailers, as well as local, taxes will be added at checkout.
At this time, we ship orders only to the continental United States (lower 48 states), as well as Alaska, Hawaii and Puerto Rico. Please call for a quote if you want us to mail a package to Canada.
Minimum Order for purchase of individual items is $25.00.
Shipping anywhere outside of the contiguous 48 States (Mexico or Canada) requires a shipping quote. Please call toll-free 1-800-881-6419 for a shipping quote.
APO/FPO Shipments: Shipments to an APO/FPO address must be sent via standard shipping and cannot be guaranteed to arrive by a specific date. These orders may take up to 14 business days to be delivered. Some food products may not be suitable for APO/FPO shipments.
International Shipments: At this time, we do not ship internationally (outside the United States) unless we have been contacted via telephone for a shipping quote. Please contact us at 1-800-881-6419 for a shipping quote.
Shipping costs refunds: If we find a lower cost, equal quality shipping carrier who can transport your order at a lower rate than estimated during your purchase, we will issue you a refund for the difference.
During the warm weather season (May to October), we only ship on Monday, Tuesday or Wednesday to ensure that your order arrives the same week we ship. Some items, such as chocolates, may not be suited to be shipped during the summer months. We do ship chocolate items during summer with ice packs and in thermal insulation packs. However, cannot guarantee that chocolate items will be delivered without melting and we do not give refunds in this case. Alternatively, we may delay orders of chocolates or other heat-sensitive foods and beverages or provide a store credit for future purchases during the warm weather season.
Seasonal shipments: Our import partners need at least 5 days before a specific holiday (for example Christmas) to ship seasonal products so that it arrives in time.
Out of stock: Not all of the products offered in our web shop are available at all times. Some products may be out of stock for just a few weeks, others will not be imported for a while. We reserve the right to replace certain products with similar products from the same manufacturer and of equal or higher value without notification. In case that a particular product or brand is no longer available, we will issue a store credit, a partial or full refund.
WHEN CHOOSING A DELIVERY ADDRESS, please consider using a ship-to address where someone will be available to accept the package at the time of delivery (home or business). Only USPS ships to P.O. Box addresses. If you or your gift recipient is not present at the time of delivery and damage occurs (i.e. melting, breakage or theft) as a result of delay in claiming the package, we accept no responsibility.
Damaged products: Some of the products in our assortments such as sausages or jams) come in glass jars and may break during delivery. We make any effort to pack our shipments as secure and tight as possible, but cannot guarantee that a breakage will not occur. That's why we insure shipments containing glass jars. The tracking number serves as insurance claim number and you can claim the insurance at the nearest post office or carrier office.
All purchases are final. Please check your order carefully; once placed, orders cannot be canceled.
We are committed to your satisfaction, and make every effort to pack your order carefully to arrive in good condition. You have a right to expect that our products will be delivered to you as described on our site.
However, if your order arrived with damaged products or we shipped incorrect items, please contact us immediately, as soon as you receive the package, if possible, and no later than 3 days from time of delivery. In the case that one or more products will arrive in damaged conditions due to improper handling by the shipping company (for example glass jar breakage), please take a photo and send it to firstname.lastname@example.org immediately after you discovered the damage. We will offer a store credit for that portion of the shipment.
We do not offer store credits or refunds when:
- Products were delivered intact and as described, but don't match the personal taste of the recipient.
- The person ordering provided an incorrect shipping address.
- The person ordering selected products or quantities in error.
- The person receiving the order was not available when the order was delivered.
- The problem was not reported within 7 days of delivery.
- Errors due to fraudulent orders
The Taste of Germany.com will not refund shipping and handling fees for any orders.
If you have any questions or concerns about your order , please contact us by email or call 1-800-881-6419.