Shipping

Our import partners make every effort to ship your order as soon as possible -- products normally ship within 2 business days, and are shipped by USPS, UPS or FedX Ground to arrive within 3-5 days of shipment. All orders ship "Regular Shipping" unless "Overnight Shipping" is requested by the customer. You can also specify the delivery date that works best for you, although we can only guarantee a specific delivery date if the overnight shipping option is selected.

Orders may ship in multiple boxes and arrive separately, as is standard for gift box orders. We take great care to ensure that your products arrive in good condition.

Shipping and handling charges vary by the item and will be shown at checkout.

At this time, we ship orders only to the continental United States (lower 48 states).

Shipping anywhere outside of the contiguous 48 States (Alaska, Hawaii, Puerto Rico, Mexico or Canada) requires a shipping quote.  Please call toll-free 1-800-881-6419 for a shipping quote.

APO/FPO Shipments: Shipments to an APO/FPO address must be sent via standard shipping and cannot be guaranteed to arrive by a specific date. These orders may take up to 14 business days to be delivered. Some food products may not be suitable for APO/FPO shipments.

INTERNATIONAL SHIPMENTS: We do not ship internationally (outside the United States) unless we have been contacted via telephone for a shipping quote. Please contact us at 1-800-881-6419 for a shipping quote.

During the warm weather season, we only ship on Monday, Tuesday or Wednesday to ensure that your order arrives the same week we ship.

Seasonal shipments:  Our import partners need at least 5 days before a specific holiday (for example Christmas) to ship a seasonal poduct so that it arrrives in time.

WHEN CHOOSING A DELIVERY ADDRESS, please consider using a ship to address where someone will be available to accept the package at the time of delivery. Some food products may be damaged if left at a doorstep in the sun or in bad weather! A business address may be a more suitable address for your delivery. If you or your gift recipient is not present at the time of delivery and damage occurs (i.e. melting, breakage or theft) as a result of delay in claiming the package, we accept no responsibility.

Returns Policy

All purchases are final. Please check your order carefully; once placed, orders cannot be canceled.

We are committed to your satisfaction, and make every effort to pack your order carefully to arrive in good condition. You have a right to expect that our products will be delivered to you as described on our site.

However, if your order arrived with damaged products or we shipped incorrect items, please contact us immediately, as soon as you receive the package, if possible, and no later than 3 days from time of delivery. In the case that one or more products will arrive in damaged conditions due to improper handling by the shipping company (for example glass jar breakage), please take a photo and send it to info@germanfoods.org immediately after you discovered the damage. We will offer a store credit for that portion of the shipment.

We do not offer store credits or refunds when:

• Products were delivered intact and as described, but don't match the personal taste of the recipient.
• The person ordering provided an incorrect shipping address.
• The person ordering selected products or quantities in error.
• The person receiving the order was not available when the order was delivered.
• The problem was not reported within 7 days of delivery.
• Errors due to fraudulent orders

The Taste of Germany.com will not refund shipping and handling fees for any orders.

If you have any questions or concerns about your order , please contact us by email or call 1-800-881-6419.